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mm-nyc's avatar
mm-nyc
Helpful | Level 5
5 years ago

Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
Desktop
Edit
GUI
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi mm-nyc, thanks for posting on the Community!

 

Is it possible that you're on a paid plan and have Smart Sync enabled? Also this file is local, perhaps the others have a cloud icon, meaning they're online-only.

 

You'll need to right-click the files or folder and choose Smart Sync > Local.

 

For files with the green tick, it's possible that Windows needs to open the file first, or index the folder, in order for the thumbnail to appear. Does this issue only occur for files in the Dropbox folder?

 

Let me know how it goes!

firebellys's avatar
firebellys
New member | Level 2
3 years ago

having same issue and have tried literally every suggestion. It's dropbox breaking preview for all apps too if it's in side the folder. must be something with DB breaking the thumbcache.

  • SteveLV's avatar
    SteveLV
    Explorer | Level 4
    3 years ago

    I am late to the party but I am having exactly the same problem. Camera Uploads are showing generic icons and not a thumbnail of the photo. I have tried all the suggestions in this thread and none of them have worked. Will there be a solution to this problem?

    • Ellen56's avatar
      Ellen56
      Helpful | Level 6
      3 years ago

      SteveLV - I would say contact dropbox. The more we all keep pestering, maybe there will be a solution. When I've contacted them, I've been told they are aware of the issue, working on it, but have no idea when this will be fixed. From searching history, it looks like this has been an issue for some for over half a year.

      • SteveLV's avatar
        SteveLV
        Explorer | Level 4
        3 years ago

        I have been in contact with Dropbox via Twitter and latterly by email. At their suggestion I changed one of the files to Online Only (in Windows File Manager) and the thumbnail immediately showed. I then changed it back to Local and the thumbnail remained. I then changed all 693 files in the Camera Uploads folder to Online Only and back to Local (it took some time) and now all the thumbnails show.

        In a further exchange of email Dropbox say there are aware of the problem but believe it is caused by some 3rd party software or App. I have asked if they care to say what they think it is but I have not had a reply. They have now closed my case.

        I have just taken a pic on my phone; it uploaded immediately and the thumbnail is showing so for me the problem is sorted.

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