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mm-nyc's avatar
mm-nyc
Helpful | Level 5
5 years ago

Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
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B4DW01F's avatar
B4DW01F
Explorer | Level 4

I have the same issue and have made sure the smart sync is turned off, i want all my files when i want them and space isnt an issue...

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey B4DW01F, sorry to hear about this.Have you tried setting those files to online only and back to local again?
  • B4DW01F's avatar
    B4DW01F
    Explorer | Level 4
    3 years ago

    did not work

  • Ellen56's avatar
    Ellen56
    Helpful | Level 6
    3 years ago

    Hey @B4DW01F, sorry to hear about this. Have you tried setting those files to online only and back to local again?

    Yes I have to no success.  Very frustrating. Wish I knew when they would get this worked out.  I've even uninstalled and reinstalled Dropbox with the hope something would reset.

    • CompoCraig's avatar
      CompoCraig
      New member | Level 2
      3 years ago

      Same for me.  Definitely a bug.

       

      I have tried deleting thumbnails (made no difference), resetting the always display icon to make sure it isn't checked, moving between local and online only but as soon as I touch the imagine in any way I get this problem.

       

      Annoying as I share Dropbox with less techie people who won't be able to faff around with settings to try unsuccessful workarounds.

       

      If Dropbox aren't fixing this is going elsewhere the best option and if so which is the best alternative?  Do I look at OneDrive as we all have that anyway.   Frustrating through as I have been a big fan of Dropbox and got loads of folks to use it (bein the team geek within our group of friends and family)

      • Ellen56's avatar
        Ellen56
        Helpful | Level 6
        3 years ago

        CompoCraig - I totally agree.  About the time I see a few images and get my hopes up, it all comes crashing down again.  I've tried switching over to Google Drive, but the ease of sliding things in and out of files is so much better with Dropbox.  Sharing isn't an option because, like you, too many untechie peeps. I hate to put all my eggs in the Microsoft basket, but this as been going on so long with no guidance, anticipation of software correction, or even a good explanation from Dropbox I am not sure where I am going from here.  Very open to suggestions!!

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