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mm-nyc's avatar
mm-nyc
Helpful | Level 5
5 years ago

Image thumbnail not showing up, only generic icon when i goto 'camera uploads' to try to attach imag

hi, i just had to reinstall my pc, reinstall dropbox, etc.. all good. but in outlook i goto attahc an image, i goto my 'dropbox\camera uploads\ folder, and all i see are generic blue icons , not...
Desktop
Edit
GUI
DiggerDawson's avatar
DiggerDawson
New member | Level 2

Same problem. 

If I drag the file onto my desktop, I can see the thumbnail. But I need to see all the thumbnails to edit my photos. The files are showing Smart Sync Local. If I change this to Online Only, and then go back and change it to Local, the thumbnail appears. I can restore the thumbnails by selecting ALL and then going through this process, but it's a bit annoying and a waste of time.

 

Is there a better solution?

 

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
4 years ago
So that we can have a look into this in more detail, we'd need to continue through our Support channel alongside some device specific info.

If you haven't already reached out to the team, would you mind if I reach out directly to the email linked with your profiles here DiggerDawson and Immortaleye?
  • Immortaleye's avatar
    Immortaleye
    Helpful | Level 6
    4 years ago

    More than happy for you to contact me. The alternative is to consider moving to another platform

    • mm-nyc's avatar
      mm-nyc
      Helpful | Level 5
      4 years ago

      apparently its working now, i dont know how it resolved itself.m

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for your updates!

        @Immortaleye, I've just sent you a brief message, so please check your inbox when you have the time.

        I'm glad to hear that mm-nyc! If you have any other trouble with this, don't hesitate to give me a nudge here.

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