You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KireR's avatar
KireR
Explorer | Level 3
7 months ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
Edit
Sync
joecill's avatar
joecill
New member | Level 2
6 hours ago

I'm also encountering this issue right now. I can make all the edits—trim, cut, rotate—but when I try to save a new copy, nothing happens, and I end up having to close with "changes not saved." This started happening recently, even though everything was working fine before. I’m using a standard laptop with Windows 11, and no changes were made on my end either. If anyone knows a fix, please share!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 hours ago

    Thanks for letting us know, joecill.

    Have you tried this from a different browser at all, to see if you get a different behavior?

    I'd also suggest trying from a private browsing/incognito window.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!