You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

KireR's avatar
KireR
Explorer | Level 3
7 months ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
Edit
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi KireR, thanks for bringing this to our attention.

 

Just for clarification, are you editing the files via the Dropbox site itself? Which browser are you using?

 

This will help me to assist further!

KireR's avatar
KireR
Explorer | Level 3
7 months ago

Yes, editing in Dropbox on the web and browser is Edge.

 

As I said, everything went well until last week.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    • KireR's avatar
      KireR
      Explorer | Level 3
      7 months ago

      Tried all, no effect 😞

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!