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KireR's avatar
KireR
Explorer | Level 3
8 months ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
Edit
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi KireR, thanks for bringing this to our attention.

 

Just for clarification, are you editing the files via the Dropbox site itself? Which browser are you using?

 

This will help me to assist further!

KireR's avatar
KireR
Explorer | Level 3
8 months ago

Yes, editing in Dropbox on the web and browser is Edge.

 

As I said, everything went well until last week.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    • KireR's avatar
      KireR
      Explorer | Level 3
      8 months ago

      Tried all, no effect 😞

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the info, in order to investigate further, please could you contact the support team directly on this matter.

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