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Forum Discussion

KireR's avatar
KireR
Explorer | Level 3
8 months ago

I'm now unable to save edited videos?

Suddenly I'm not able to save edited videos anymore?   I can do all the edits /trim, cut, rotate, etc) but when I want to save a New Copy nothing happens and I have to abort with "changes not sav...
Edit
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi KireR, thanks for bringing this to our attention.

 

Just for clarification, are you editing the files via the Dropbox site itself? Which browser are you using?

 

This will help me to assist further!

  • KireR's avatar
    KireR
    Explorer | Level 3
    8 months ago

    Yes, editing in Dropbox on the web and browser is Edge.

     

    As I said, everything went well until last week.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

      • KireR's avatar
        KireR
        Explorer | Level 3
        8 months ago

        Tried all, no effect 😞

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