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Forum Discussion
I see an older version of my Excel files - how can I get the latest one?
I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get those newer versions? What did I do wrong that the files were not updated in my dropbox account?
Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”?
If yes, please open your local Dropbox folder there to make sure you see the correct and updated files.
If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.
- Nancy
Dropbox Staff
Hey Dzulkiewski! Welcome to our forum.
To clarify, are you seeing the correct versions of your files on www.dropbox.com or are those the outdated versions, as well?
When was the last time you could access the correct versions on www.dropbox.com? Can you see more details with these steps?
Let me know what you find.
My old laptop had all the correct files.
Dropbox.com and my new laptop have files that are an older version.
I'm waiting on my IT department to see if my laptop is still in their office, we traded them out last week. So, I started going through files that I have worked on in the last 2 months and none of them are updated on dropbox.com or the new laptop
I followed the steps for version history and one of the files says April of 2023. I have updated that file 2 times this year.
- Megan
Hey Dzulkiewski, let me also jump in here!
It sounds like you were using the app in order to update your files, right?
Based on the version history of these files, there's a chance that the files haven't been updated. The app might have closed unexpectedly, ran out of space or something different might have happened that prevented these files to sync from the device to your account online.
In this case you'd need to somehow reach the old device, and retrieve them from there.
