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Forum Discussion
I need help as 5 GB of photos are gone
Not sure where to post this but just noticed 5gb+ of photos are gone both from desktop and phone. I checked deleted files and events and no trace of them or any indication that they were deleted or m...
- Update!
Just got an email from the dropbox team notifying me that I'll be able to restore all of the files that were missing. Huge thanks to the dropbox team!
Walter
Dropbox Staff
Dropbox StaffHey there JSO - sorry to jump in here, but when is the last time you remember seeing these files on the website or on your devices?
Are you sure you're looking at the correct account?
I only have one account. The last time I saw them was about a couple of weeks ago. I have 3 other folders containing photos that are still there. The photos that disappeared were all in the Camera Uploads folder.
- Jay
Hi JSO, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
Is it possible that any of these would apply to your case?
- Hi Jay, the files were in a private folder which I still have access to. I saw the files a couple of weeks ago and the events page doesn't show any actions of deleting those files.
- Jay
If the files aren't on the events page or deleted files page, and there's no other information on the files being moved, then it means they were permanently deleted. This would mean that even the support team wouldn't be able to recover them, unfortunately.
I'm sorry I can't be more helpful on this matter.
