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Forum Discussion
I need help as 5 GB of photos are gone
Not sure where to post this but just noticed 5gb+ of photos are gone both from desktop and phone. I checked deleted files and events and no trace of them or any indication that they were deleted or moved. Any help appreciated!
- Update!
Just got an email from the dropbox team notifying me that I'll be able to restore all of the files that were missing. Huge thanks to the dropbox team!
- Yes events show other activity.
- I only have one account. The last time I saw them was about a couple of weeks ago. I have 3 other folders containing photos that are still there. The photos that disappeared were all in the Camera Uploads folder.
- Jay
Dropbox Staff
Hi JSO, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period
- The files were permanently deleted
Is it possible that any of these would apply to your case?
