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Forum Discussion

Jinge's avatar
Jinge
Explorer | Level 4
2 years ago

How to delete Dropbox from my computer without losing the files that ended up there?

I signed in to have Dropbox (in order to send pictures to friends) some many months ago but find I never need it.  However, I now find that most of my files saved since then have been kidnapped into Dropbox rather than straight to my previous C:drive locations, more than confusing for me.  How can I now delete Dropbox from my Pc without losing the kidnapped files currently trapped within it?  How can I save new files without Dropbox snatching them?

Computer Backup
Delete
Desktop
Dropbox Backup
  • Walter's avatar
    Walter
    2 years ago

    To access your backup settings, you'd need to navigate to the Backups tab in the app's preferences Jinge 

     

    Let us know how it goes!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Jinge, sorry to hear about this.

     

    It sounds like you may have enabled the computer backup feature upon installing the desktop app on your computer.

     

    In that case, you can disable it as outlined here.

     

    I hope this helps!

    • Jinge's avatar
      Jinge
      Explorer | Level 4
      2 years ago

      Thanks for suggestion/instruction but I can't work it out at all.  When I "search" for Dropbox I get -Blocked-.rfx which means nothing to me.  Also visible is C:\Users\wejoy\Dropbox\PC\Documents\IT and Bak\Brian backup files\Backup sept18\Documents\My RoboForm Data\Default Profile which probably is of no help except that it show the relative location of Dropbox. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jinge, in order to disable Backup, you need to make sure your app is running, and access its preferences.

         

        In order for you to do so, you'd need to check for the Dropbox icon next to your WiFi, click there then click your avatar (profile picture or initials) in the top-right corner.

         

        Click the Backups tab, and the option should be there under Manage backup. If not, let me know. 

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