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Forum Discussion

Walk Humongous's avatar
Walk Humongous
Explorer | Level 4
4 years ago

HELP! Vault won't give me access!!!

Hello, I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
desktop
Dropbox Vault
Edit
Mobile
Web
mistah_mattg's avatar
mistah_mattg
New member | Level 2

I'm currently having an issue where the Vault folder doesn't seem to open and work at all.

 

Tried 3 different browser and also on my laptop. When I open the Vault via the webpage the page is stuck on a refresh loop and doesn't even prompt the passcode screen. It just sits there like its refreshing the page constantly and repeating it on loop.

 

On the desktop app I get a notice that says that I don't have permission to edit the folder and to contact the folder admin to get access. I am the admin and I'm on the admin account.

 

I have no idea what is going on and wondering if anyone has experience this before...

bbdp's avatar
bbdp
New member | Level 2
4 years ago

I'm having the exact same problem. 

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