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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
Lusil
Dropbox Staff
Dropbox StaffHello Walk Humongous, let's see what we can do here.
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
I'm currently having the same problem. I can't access my Vault folder on both my PC and my smartphone. I can't access it from the website either.
I enabled the Vault this morning. Successfully created a PIN, and was able to move important files to and from it on desktop and browser. It became locked a few times with inactivity, and was able to unlock it with the PIN. I came back to it a few hours later to retrieve a file, this time on the mobile application. Entered my PIN and it said I don't have permission. I then went to the desktop application, entered my PIN, and it too said "you don't have permission to edit this folder. Contact a folder admin to get access." Then I went to the browser, entered my PIN, and it became stuck in a loop that constantly tries to reload the page. I just moved my most valuable and important files to this and now cannot access them. What is going on?
- LusilHi there tp503, thanks for reaching out to us about this.
I just wanted to check back with you and ask if you're still having trouble with this?
If you are, could you send me a screenshot of any error messages that are still popping up?
Also, if you haven't already, could you try out a different browser in case that does the trick?
Looking forward to hearing back from you!My problem has since resolved itself.
