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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
Lusil
Dropbox Staff
Dropbox StaffHello Walk Humongous, let's see what we can do here.
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
Are you also having trouble accessing your Vault from the website by any chance?
Also, your Support options depend on the sort of account that you have, and you can find yours by going to this page.
If you've already submitted a ticket, could you let me know the ID (eg. #1234567) so that I can look into this for you?
Give me a shout whenever you've had the chance to check this out. Cheers!
I'm currently having the same problem. I can't access my Vault folder on both my PC and my smartphone. I can't access it from the website either.
I enabled the Vault this morning. Successfully created a PIN, and was able to move important files to and from it on desktop and browser. It became locked a few times with inactivity, and was able to unlock it with the PIN. I came back to it a few hours later to retrieve a file, this time on the mobile application. Entered my PIN and it said I don't have permission. I then went to the desktop application, entered my PIN, and it too said "you don't have permission to edit this folder. Contact a folder admin to get access." Then I went to the browser, entered my PIN, and it became stuck in a loop that constantly tries to reload the page. I just moved my most valuable and important files to this and now cannot access them. What is going on?
- LusilHi there tp503, thanks for reaching out to us about this.
I just wanted to check back with you and ask if you're still having trouble with this?
If you are, could you send me a screenshot of any error messages that are still popping up?
Also, if you haven't already, could you try out a different browser in case that does the trick?
Looking forward to hearing back from you!
I'm having the same issue. I'm trying to access my vault files and it does not load in all my devices even in the website. When I tried opening the vault. In the app, it is said "Restricted access. You're not currently a member of this folder. For access, ask your admin." I cannot find a reason for this to happen. I am updated with payment as well and the next billing cycles is still due next week.
I'm having the exact same problem. I'm so worried right now.
I am currently having the same problem. Please help fix this ASAP.
- Mine seems to have corrected itself after a few hours. After having the issue I checked with a friend who uses Vault too and he had the same problem so it wasn’t just me and I see others here had the issue. Is everyone cleared up? Can someone from Dropbox confirm it was/is a known issue? I’m a bit frightened to use Vault at all now after having this happen within 48hrs of me trying the functionality. I thought I lost my most important docs, but thankfully it was only temporary. I have now moved them out of Vault until we figure this out and we get an explanation. In the time I was locked out I was delayed with work by not having access to certain business documents what were stuck in there.
Mine is still not working... All important documents are in the folder. @Dropbox Can you help????
Same here. Been in a loop.
Support team replies with the generic “send us a screenshot” answer.
Are you all still having the problem?
- LusilHey everyone, thanks for keeping us in the loop and glad to hear that this seems to be resolved!
If anyone is still having issues with this, please don't hesitate to get back to us and let us know.
In the meantime, I hope you all have a great rest of your week!
