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Forum Discussion
HELP! Vault won't give me access!!!
Hello,
I just set up Vault yesterday. I put in my most sensitive documents. I accessed them today and then "poof" I'm not allowed to access them. I can put in my correct password and it lets me in ...
I'm currently having an issue where the Vault folder doesn't seem to open and work at all.
Tried 3 different browser and also on my laptop. When I open the Vault via the webpage the page is stuck on a refresh loop and doesn't even prompt the passcode screen. It just sits there like its refreshing the page constantly and repeating it on loop.
On the desktop app I get a notice that says that I don't have permission to edit the folder and to contact the folder admin to get access. I am the admin and I'm on the admin account.
I have no idea what is going on and wondering if anyone has experience this before...
I'm experiencing exact same issue: endless looping on browser, no admin permission on app.
Dropbox, would really appreciate it if you could fix this soon as it's a critical issue for us.
I am facing the same issue. The Vault folder shows no access. Please fix ASAP.
- I can access my vault on the computer or web browser but does not work through my iPhone app
- Rich
Super User II
Bckz3828 wrote:
I can access my vault on the computer or web browser but does not work through my iPhone appYou'll need to be more specific. Is the Vault folder shown in your folder list? If so, what happens when you try to access it? Are you getting an error message? Without details about what you're experiencing, we won't know how best to help you.
