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Forum Discussion

mbschaefer's avatar
mbschaefer
Explorer | Level 4
2 months ago

Files disappeared after downgrading. Can I restore them somehow?

A few months ago I downgraded to a basic plan and deleted many files to meet the storage limit of the basic plan. I now see that ALL my files have disappeared. There seems to be no way to find how wh...
Restore
  • mbschaefer's avatar
    mbschaefer
    Explorer | Level 4
    2 months ago

    All that link tells is is what files I did delete so what was left would fit in the downgraded version. It doesn't provide clues as to where the files I didn't delete are. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      What kind of files were they, mbschaefer? Shared or non-shared ones?

       

      Can you check your deleted files page and your shared page, to see if you can locate them?

      • mbschaefer's avatar
        mbschaefer
        Explorer | Level 4
        2 months ago

        Yes, thank you. I think I've found them in shared folders. 🙏🏻

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