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Forum Discussion
Dropbox Paper document lose formatting on Android
For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
- I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
Walter
Dropbox Staff
Dropbox StaffHey JGHouston, sorry to hear you're having issues with this.
Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs?
Did you try clearing the app's cache at all lately?
Any additional information will be more than welcome!
Could you please clarify if you've noticed this happen with a specific Paper doc of yours or is it affecting all of your docs?
Did you try clearing the app's cache at all lately?
Any additional information will be more than welcome!
Hi Walter, I posted some screenshots about the issue, have you been able to find out was going on, please advise, like I mentioned before issue started about 4 weeks ago, my existing documents lose all formatting like bullet list and pictures when I try to edit it on Android phone PAPER app I had to roll back to a previous version on my desktop, so far I haven't been able to edit any of my documents on my Android phone and the ability to use my mobile is the main reason why I use PAPER and DROPBOX.
- Walter I haven't heard anything on what the issue is or when will it be fixed, please update, I really need to keep working on my documents on the PAPER app.
- MeganHey everyone, I hope you're doing well!
Our team is aware of this, and they're actively looking into this situation. If you have any open tickets, we will follow up with you there once everything is solved.
I'll make sure to also keep this thread posted.
If you need anything else in the meantime, let me know. Same here please, still experiencing formatting issues?
