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Forum Discussion

JGHouston's avatar
JGHouston
Helpful | Level 7
3 years ago

Dropbox Paper document lose formatting on Android

For the last couple of weeks the Paper app on Android has been acting up, I have several documents with formatting, mainly bullet list and pictures, when I tried to edit a document already in Paper I...
Android
Dropbox Paper
Edit
Mobile
  • mahobbo 's avatar
    mahobbo
    2 years ago
    I changed default keyboard from Samsung to gboard which resolved the issue outright. Really interesting on a Samsung device? So what is the default keyboard & why is it apparently bound so much with Google?
LuciLouWho's avatar
LuciLouWho
Helpful | Level 6

I believe we are having the same issue and sounds like it started about the same time as mine!  Were you able to get yours resolved?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hey LuciLouWho, sorry to hear you're also having issues with this.

Could you please share some additional information and/or screenshots so that we can assist further? 
  • LuciLouWho's avatar
    LuciLouWho
    Helpful | Level 6
    3 years ago
    How can I attach acreen shots?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi LuciLouWho, in the reply box, there should a camera icon which would allow you to upload screenshots there to the forum.
      • JGHouston's avatar
        JGHouston
        Helpful | Level 7
        3 years ago

        Jay,

        I saw the reply on my email, I click to attach screenshots but the camera icon is not shown on the Android phone, I had to log in on my laptop to attach the screenshots 

    • JGHouston's avatar
      JGHouston
      Helpful | Level 7
      3 years ago

      I couldn't attach screenshots from my phone I didn't see the camera icon on my Android device, I had to log in on my laptop.

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