You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

rfunke's avatar
rfunke
New member | Level 2
2 years ago

Dropbox moved my folders into a new folder labelled with my name. How do I change it back?

Dropbox moved my folders into a new folder labelled with my name.  How do I change it back?  It's screwed up my synchronization, and I've wasted the better part of a workday trying to fix it.
dropbox business
Organize
upgrades
netsquire's avatar
netsquire
Helpful | Level 6
2 years ago

We're in the same boat. Dropbox worked flawlessly starting from 2017 until this change that we didn't want or need and now syncing doesn't work. Deleted files on a Mac don't get deleted in the Dropbox cloud and Dropbox never stops syncing like it's stuck in a loop. So far tech support has asked us to log out, reinstall, quit, etc. None of it has worked and they have gone silent.

  • netsquire's avatar
    netsquire
    Helpful | Level 6
    2 years ago

    I solved this problem by logging out of and uninstalling Dropbox and then re-linking Dropbox to a new location and downloading all files.

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