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thomasjt's avatar
thomasjt
Explorer | Level 4
16 days ago

Unable to delete files to clear up some space

Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I want, there is no Delete button or tab to be found.. so I'm at the point that I'm about to close the whole account. Any help would be appreciated.

Delete
Storage space

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey thomasjt, thanks for reaching out to us.

    Due to the fact that the original thread was pretty old, I moved your post to a thread of its own.

    Regarding your space and files, can you please go to this page and let me know if you can locate the option to delete a file?

    If not, please send me a screenshot of the options you see, so I can look into it.

    Thanks.

    • thomasjt's avatar
      thomasjt
      Explorer | Level 4
      16 days ago

      Hi Hannah..thanks for getting back..

      Here's the screenshot off

      • thomasjt's avatar
        thomasjt
        Explorer | Level 4
        16 days ago

        ....here's the screenshot off my Samsung S21.. same from my laptop but wider. Seems like I have no control on what's on my Dropbox

        Thx

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Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I want, there is no Delete button or tab to be found.. so I'm at the point that I'm about to close the whole account. Any help would be appreciated.

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Sorry to highjack this thread but I am in the same situation so I didnt want to start a new question.... But I can't even get to the poit of being able to delete a file or picture. When I find what I want, there is no Delete button or tab to be found.. so I'm at the point that I'm about to close the whole account. Any help would be appreciated.

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Hey thomasjt, thanks for reaching out to us.

\n

Due to the fact that the original thread was pretty old, I moved your post to a thread of its own.

\n

Regarding your space and files, can you please go to this page and let me know if you can locate the option to delete a file?

\n

If not, please send me a screenshot of the options you see, so I can look into it.

\n

Thanks.

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Hi Hannah..thanks for getting back..

Here's the screenshot off

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....here's the screenshot off my Samsung S21.. same from my laptop but wider. Seems like I have no control on what's on my Dropbox

Thx

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