The fix will only impact the inadvertently restored files and folders. If you have edited the files or foldersâby moving them or updating the content insideâthey will stay in your Dropbox. You can still manually delete these files and folders if you donât want them.
\n\n
What if I donât want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and weâll restore the files and folders for you. You wonât be able to restore on your own using the events page.
\n
Do I need to do anything?
We will automatically roll out the fix, you donât need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.
\n
Thanks again for your patience, and weâre sorry for any inconvenience and confusion weâve caused.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2017-01-22T13:22:37.002-08:00","lastPublishTime":"2017-01-23T11:40:55.100-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":49557},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001013/message:202656/message:203361","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"1787","rawBody":"Thanks everyone for your patience while we worked on a way to clean up the inadvertently restored files and folders. We've built a fix that will automatically return this content to the way it should be: deleted and out of your Dropbox. This will only impact the inadvertently restored files and folders, and only if you havenât updated them. Weâll begin rolling out the fix to affected usersâ accounts later today. Weâre giving you a heads up here so youâre aware of why there may be changes to your Dropbox. Hereâs a bit more information about the fix.
\n\n
Will this affect my other files?
The fix will only impact the inadvertently restored files and folders. If you have edited the files or foldersâby moving them or updating the content insideâthey will stay in your Dropbox. You can still manually delete these files and folders if you donât want them.
\n
What if I donât want these files or folders removed?
While the fix will automatically take effect later today, you can contact our support team (dropbox.com/support) within 30 days and weâll restore the files and folders for you. You wonât be able to restore on your own using the events page.
\n
Do I need to do anything?
We will automatically roll out the fix, you donât need to do a thing. If you have questions or concerns, please write our support team at http://bit.ly/cm-support so that we can investigate your specific case. Your ticket will be prioritized by the team.
\n
Thanks again for your patience, and weâre sorry for any inconvenience and confusion weâve caused.
","kudosSumWeight":4,"repliesCount":6,"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:203361_3"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:349416":{"__typename":"User","id":"user:349416","uid":349416,"login":"JasonW","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-20T00:35:47.812-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:203032":{"__typename":"ModerationData","id":"moderation_data:203032","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:202687":{"__typename":"ModerationData","id":"moderation_data:202687","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:348525":{"__typename":"User","id":"user:348525","login":"wishu","uid":348525,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-01-18T07:04:07.141-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumReplyMessage:message:202687":{"__typename":"ForumReplyMessage","id":"message:202687","revisionNum":1,"uid":202687,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001013"},"conversation":{"__ref":"Conversation:conversation:202656"},"subject":"Re: deleted folder re appeared after a couple of years","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:202687"},"body":"Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...
I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.
","body@stringLength":"391","rawBody":"Hi! I have the same issue with my account, my Mac is downloading a lot of folders which are deleted 2 or 3 years ago and I don't know why I am downloading it again (and I don't know why Dropbox is still saving this files on his servers)...
I have checked my Activity History and I haven't any kind of \"weird\" activity. Also I had changed my passwords on my account.
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deleted folder re appeared after a couple of years","moderationData":{"__ref":"ModerationData:moderation_data:203059"},"body":"\n
JasonW wrote:
\nDoes anyone know what's happening?
\n
Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.
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JasonW wrote:
\nDoes anyone know what's happening?
\n
Yes. The explanation has been posted in the very thread that you replied to. Read the entire thing and you'll have your answer.
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