We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ervries's avatar
ervries
Explorer | Level 3
2 years ago

deleted files in events

Hi,

 

I had a paid subscription with 30-days recovery time. I have deleted files longer ago which are still visiable in the "events" list.

 

Is there a way to recover these files even if I have to re-new my subscription?

 

There are quit some valuable images in these files.

 

Ernst

  • No, I'm sorry there isnt. 

     

    The events history often shows everything from you first opening an account, however, if you are a free user recovery is 30 days, paid is 180 days. BUT the paid must have been kept continuously. As soon as you stop the window for recovery goes to 30 days. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    No, I'm sorry there isnt. 

     

    The events history often shows everything from you first opening an account, however, if you are a free user recovery is 30 days, paid is 180 days. BUT the paid must have been kept continuously. As soon as you stop the window for recovery goes to 30 days. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!