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Forum Discussion
Cropping or color adjusting JPGs using Dropbox results in them turning upside down!
I took photos on my Android, uploaded them to Dropbox, and they all looked fine, correctly oriented. I then decided to crop some of them and adjust the color on a few (some things are worth waiting ...
Jay
Dropbox Staff
Dropbox StaffHi shirley s.2, thanks for bringing this to our attention.
We're not experiencing this on our end. Could you clarify the exact steps you're taking when editing the image?
Are you using the official Dropbox editor, or a third party app that is connected to Dropbox?
This will help me to assist further!
I do not know. I assume that I am using Dropbox as my editor. Give me some examples of Third Party apps. Also, how do I check for third party apps?
When I go into Dropbox settings, I see, under "Default Editing Apps" I see Word, Excel, and Powerpoint listed. Are those "third party apps"??? Shall I delete them?
For each of these 3 options, it says "view in Dropbox.com." Does that mean that I am using Dropbox as my editor?
- Jay
Could you attach a screenshot showing the tools you're using to edit the photos in question? This would help to see if it's the Dropbox editor, or another tool.
- Jay
Is there anything new or different about these new images in how they were originally created?
Do new images uploaded now also experience the same behavior?
