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Forum Discussion
Cannot save changes to Microsoft Word Online documents in shared Dropbox folders.
Greetings. The issue. Any MS Word document that I create in a shared Dropbox folder or add to the folder cannot be edited in Word Online without getting the following error message: Couldn't sa...
Hey GG26, thanks for the detailed report and sorry to hear you're having issues with this.
Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results?
If you do, I'd appreciate a screenshot of the error, so that we can have a visual too.
Thanks!
Walter
Dropbox Staff
Dropbox StaffHey GG26, thanks for the detailed report and sorry to hear you're having issues with this.
Could you try clearing your browser's cache or try another browser or an incognito window without plugins or extensions running and let us know if you get the same results?
If you do, I'd appreciate a screenshot of the error, so that we can have a visual too.
Thanks!
Greetings, Mr Walter. I appreciate you taking the time to help out.
I disabled all my web extensions, as recommended, and suddenly the document was successfully editable, without even the need to clear cookies and site data. I then tested with various different web extensions enabled, and ended up finding out that Privacy Badger by EFF was causing the problem. In the end, toggling the "Disable for this site" option within Privacy Badger fixed the issue, without having to completely deactivate the extension.
Thank you for pointing that out and saving my time. Everything works just as expected now.
May God bless you, and Mary protect you.
