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halfpenny's avatar
halfpenny
Explorer | Level 4
2 months ago

Audio transcription malfunction, hard line breaks partway across every line

Recently when I have copied .wma audio transcripts from Dropbox to a Word document, the text inserts a hard line break on every line of the page about 2/3 horizontally across the page, with breaks la...
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halfpenny's avatar
halfpenny
Explorer | Level 4

Yet more observations. In reviewing my latest audio upload and transcript, it appears that the excessive time stamps in the transcript also result in frequent gaps of several minutes and more; i.e. a lot of missing text. Previously, such gaps were short and infrequent.

 

Also the transcript auto scroll display is significantly mismatched to the audio. Every time the scroll advances, the displayed text doesn’t match the audio playback. This also seems to be related to the time stamps.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
16 days ago

Hi halfpenny,

 

 

Thanks for sharing more details about this.

 

I've passed the info along so the team can check it out and figure things out.

 

We'll keep everyone updated as soon as we hear back.

 

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