We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Redhotpaddy's avatar
Redhotpaddy
Explorer | Level 3
6 months ago

"Account Limit Reached for Dropbox" error, when trying to open an Excel file on my phone

Hi I am trying to open an excel spread sheet on my phone using Office 365 and the file is stored on Dropbox but it won't let me open it as I keep getting the error Account Limit Reached for Dropbox. I have one my phone signed into Dropbox and I only noticed this today.

Edit
Error Messages
Microsoft Office
Mobile
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    Redhotpaddy wrote:
    ... I keep getting the error Account Limit Reached for Dropbox.

    Can you provide a screenshot of the error message?

    • Redhotpaddy's avatar
      Redhotpaddy
      Explorer | Level 3
      6 months ago
      I would be I can't seem to find the attachment option for a screenshot
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Redhotpaddy! You should be seeing the button below, before posting your reply on the forum:

         

         

        If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!