You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Bill007
2 years agoExplorer | Level 4
Accessing file properties/details on image files stored on Dropbox
Hi, I'm trying to edit the file properties/details on an image file stored on dropbox to add tags so I can search my collection for specific photo themes. However, some files I can do this but oth...
Megan
Dropbox Staff
Hi Bill007, I'd be more than happy to help!
Are these files part of a shared folder by any chance? Could you send me a few screenshots, in order for me to have visual too?
Keep me posted!
Bill007
2 years agoExplorer | Level 4
Thanks for your help Megan. It is indeed a shared folder, but I don't think anyone one else has it open at the same time.
Thanks Bill
- Megan2 years agoDropbox Staff
Hi Bill007, thanks for the update!
Can you go online and check the shared folder's permissions, to see if you have "editing" or "viewing" permissions?
- Bill0072 years agoExplorer | Level 4
Hi Megan,
I'm the admin on the account so usually have full editing access (where would I go to check this applies to EVERYTHING?). The odd thing is that identical image files within the same folder differ in whether you can edit the "details" - you can see in my last screen shot that some files have tags whilst others don't because I can't access/edit the file "details".
Thanks Bill
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!