Here is a screenshot of the new owner who is outside of our organisation:
\n
\n
Can you please investigate how this has happened so we know how to avoid this issue in the future?
\n\n
For security purposes, we will be creating a new folder (with a like name) and re-sharing with all the affected clients.
\n\n
Thank you,
\nLisa.
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\n\n
Only the owner of a shared folder can pass the ownership to another member, which means that the previous owner did it somehow and only the current owner can change it back.
\n\n
I'm afraid we also don't have access to any info on how or why this might have happened.
\n\n
The best thing to do right now, if you can't access the owner's account, is what you've already done; create a new folder, move the contents in the new one and then share it.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-08-15T22:55:04.626-07:00","lastPublishTime":"2023-08-15T22:55:04.626-07:00","metrics":{"__typename":"MessageMetrics","views":1406},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:593393/message:706570","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1741329":{"__typename":"User","id":"user:1741329","uid":1741329,"login":"Charles B","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-31T23:20:46.353-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:1741329"},"ModerationData:moderation_data:710849":{"__typename":"ModerationData","id":"moderation_data:710849","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:710849":{"__typename":"ForumReplyMessage","uid":710849,"id":"message:710849","revisionNum":1,"author":{"__ref":"User:user:1741329"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:593393"},"conversation":{"__ref":"Conversation:conversation:593393"},"subject":"Re: Wrong shared folder owner, how to change it?","moderationData":{"__ref":"ModerationData:moderation_data:710849"},"body":"I'm the owner of a shared folder. Don't know how this happened, I didn't create the folder. I need to transfer ownership, but the folder settings menu doesn't offer that. I also don't have an Admin Console on my home screen.
I'm a Basic (free) user - could I need to upgrade to get this done?
Thanks
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-31T23:40:34.433-07:00","lastPublishTime":"2023-08-31T23:40:34.433-07:00","metrics":{"__typename":"MessageMetrics","views":1367},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:593393/message:710849","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcxMDg1NSw3MTA4NTU","node":{"__ref":"ForumReplyMessage:message:710855"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDcxMDg1NSw3MTA4ODM","node":{"__ref":"ForumReplyMessage:message:710883"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:710855":{"__typename":"ModerationData","id":"moderation_data:710855","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:710855":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1148275"},"id":"message:710855","revisionNum":1,"uid":710855,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:710849"},"conversation":{"__ref":"Conversation:conversation:593393"},"subject":"Re: Wrong shared folder owner, how to change it?","moderationData":{"__ref":"ModerationData:moderation_data:710855"},"body":"Hi there, Charles B, let's jump right into this!
\n\n
Is it possible that the old owner passed ownership of said folder to you? Just to make sure we're on the same page, are these the steps you follow on your end?
\n\n
Can you send me some screenshots of what you see when you follow the steps above? Just make sure none of your personal info is shown there.
\n\n
Keep me posted!
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