You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Windows File Explorer Dropbox Folder failing to open some files
Hi
My employer uses dropbox as a shared drive, and has done so successfully for several years. However I've just started, and have run into an issue where many files are not openable via the window...
Thanks for the follow up Francis!
Can you please install our new desktop app's stable version (90.4.307) and let me know if you're still seeing this?
While at it, make sure to install it with admin rights on the affected computer to enable Smart Sync to work properly.
Keep me posted!
Walter
Dropbox Staff
Dropbox StaffHi FrancisBacon - welcome to our Community!
I'd love to look into this for you; I'll just need some additional information:
1. What's the exact status of our desktop app on the affected computer (as shown within your system tray/menu bar)? Is it 'up to date' or still syncing?
2. Are the files you're trying to access via the 3rd party apps you mentioned set to be 'Online Only' via our Smart Sync feature or are they locally available?
3. Could you send me a screenshot of how those files' icons look like on your end?
Thanks a bunch Francis!
Hi Walter
Thanks for responding
1. the dropbox icon says up to date
2. when I right-click the folder -> smartsync, there's a green tick next to 'local'
3.
Thanks for your help!
- Walter
Thanks for the follow up Francis!
Can you please install our new desktop app's stable version (90.4.307) and let me know if you're still seeing this?
While at it, make sure to install it with admin rights on the affected computer to enable Smart Sync to work properly.
Keep me posted!
Hi Walter
It was the admin rights issue affecting syncing. I got my IT department to install it as an admin and everything appears to be working properly now
Thanks for your time!
