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Forum Discussion
Why can't I open password protected Word documents stored in my Dropbox account?
I have a Word document that I uploaded years ago and it has ALWAYS had a Word password protection associated with it. I have never had any trouble opening it in the past, but I tried opening it today...
This worked for me (after scratching my head forever):
After you double click to open the file the first time from dropbox, then go to the upper right of the screen where it says: "Share", "Open", "..." and a conversation balloon. Click on the "...", then click "Download". You can enter your password, make changes, then resave in dropbox.
I recently had to wipe my computer, but now when I try to open password protected documents from Dropbox, it doesn't even provide me with the prompt window to enter my password. No error. Just a blank screen. I've tried emailing the documents to myself. I've also tried opening from the dropbox website as well as from the app that is downloaded to my computer. Nothing is working. I can open the documents on other computers. Just not this one. I found a thread that said it might have something to do with the Norton plug in for Microsoft, but a Norton expert tried reconfiguring as well as uninstalling/reinstalling. Nothing worked. My dropbox on this computer also isn't pulling my most recent versions. I had to unpassword protect a document. Does anyone have any idea what the problem is?
I am having this exact same issue. Everything worked fine before my laptop crashed, and ever since it was reimaged I cannot open Word docs that are password protected. I have tried on my laptop AND OTHER COMPUTERS with the exact same issue. I tried the workaround of downloading it to my computer (more than once computer) but it never prompts me for my password - it does nothing at all other than sort of open up MS Word. How has no solution been found for this yet? I NEED this document and am beyond frustrated.
