You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Spillie's avatar
Spillie
New member | Level 2
6 years ago

Why are photos lower quality when viewing in the mobile app, but not on the PC?

Hello, When i look to pictures on my samsung s10+ dropbox app the pictures are not that quality looks like (when i zoom in i see it clearly) then when i see it on s10+ gallery. Why?The size are the...
Android
desktop
Mobile
Preview
sort
underdiploma's avatar
underdiploma
New member | Level 2
6 years ago

hi , the answer is when you open the image in your pc it first store it in temp file and shows real resolution but for mobile for showing it faster it shows lower quality , just download the file in order to have the high resolution or " acutal resolution"

  • Spillie's avatar
    Spillie
    New member | Level 2
    6 years ago

    hello,

    I understand on pc that temp files helps there... but on year 2019 you should think when the smartphones are "the nr 1 device" that works as well! 

    But the truth is you have each picture  export to show...so it is algoritme and not usefull

    When you buy a smartphone from top segment and then you must each picture export to show correctly then very dissapoint.

    I cannot understand i'm the only one to have this problem.

    So each picture now i have to keep on smartphone himself..dropbox useless.

    On pc it works ok.

    Hope that dropbox search en also handlle my problem with a lot of attention ..

    otherwise i have to think hard to keep my pay account. i only search for the best...i'm no tlooking for thumbnails when you are shooting planes ...every detail is important...

    i gonna do a lot of resaerch now and later to see what's on the market if this not have a good solution...maeby there isnt one...

     

    I look what's best for me...i pay a lot of money dropbox..so i like to have no problems...

     

    regard Steven

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey Spillie,
       
      While you have the photos stored in your gallery, there is no connection between the photos there and in the Dropbox app. So while viewing files within the mobile app, you wont be redirected to the photo in the gallery. 
       
      I’m afraid all I can suggest is that if you want to view photos from the mobile app in full resolution, then you will have to export them locally to the device.
       
      As I mentioned previously, I’ll pass this along to our dev team as I understand this is an important feature for you. If you have any other questions then please let me know.
       
      Hope you have a great day - Thanks!  

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!