You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Madge's avatar
Madge
New member | Level 2
2 years ago

Video recording from Zoom is blurred in Dropbox.

I'm also having a problem with blurry videos on Dropbox.

No doubt its something I'm doing wrong, but please could you give me guidance on how I can correct it.

I record Zoom interviews with clients, save to my desktop and all is good. I replay the video to check and then watch again and trim in QuickTime Player. No blurriness.

Then I move the video to my dropbox folder, so I can create a link and send the link to my client (otherwise the files are too big). When I check that the link works (by opening it myself) I notice the video is blurry. But, when I do this I'm viewing the video in Dropbox. Is that the mistake? Must I advise clients to open the dropbox link and download the video onto their computers before watching?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Madge wrote:

    But, when I do this I'm viewing the video in Dropbox. Is that the mistake?


    When someone views a video through the Dropbox website they're viewing a transcoded preview of the original file; not the original file. The quality will often change, especially for larger videos. In order to view the file in its original quality it needs to be downloaded and opened in a video player.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!