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Forum Discussion
Video file has no audio after downloading from the Dropbox app
Just recently I have been downloading a video file with Audio but then after downloading the video loses audio and the Dropbox video in server loses audio unless I delete the app and log in again.
Megan
Dropbox Staff
Dropbox StaffHi Zarnalist, welcome to our Community!
Can you let me know which -if any- troubleshooting steps you've tried on your end? Did you try what was mentioned throughout this thread?
Keep me posted, and we'll take it from there!
Thank you,
I’ve read through this thread. I’ve opened it in VLC media player and it does the same thing. When I have it on preview there is audio but when I download it to my camera roll it goes. Maybe it’s to do with the file type? It was a MTS file which I converted into a MP4 if that helps. The file came from an old camera of my mothers so it could be that?
I’ve read through this thread. I’ve opened it in VLC media player and it does the same thing. When I have it on preview there is audio but when I download it to my camera roll it goes. Maybe it’s to do with the file type? It was a MTS file which I converted into a MP4 if that helps. The file came from an old camera of my mothers so it could be that?
