You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Benjo1216
5 years agoExplorer | Level 3
Time Period for Smart Sync
Hi,
Is there a way to adjust the time period for smart sync to 'unload' files back to online only?
we have some large projects and files that may not be touched for a few months and we keep having to download them again. As we work out on remote sites using mobile data, this can chew up our data limit quickly.
It would be good as an admin to be able to set some Team folders or sub folders as 1 week while other are set to something like 6 months.
Thanks
there’s not a specific period of time over which the Dropbox app converts your files automatically to online-only.
Thanks Nancy ... I'm honestly just not sure I believe this. The Dropbox app must have some method to determine that downloaded files and/or folders haven't been accessed for while... Maybe it's not a super-specific interval or "countdown" timer, but I was just hoping for a bit more detail on how this feature works. Thanks anyway!
- LusilDropbox Staff
- DV87Helpful | Level 6
Out of curiosity, how long is the default time period before Dropbox makes inactive files / folders online-only again?
Personally, I'd prefer if my Dropbox would never automatically offload files that I've specifically chosen to download. If I want to offload files / folders later, I'm more than happy to do it manually. Actually... Based on my Smart Sync preferences (screenshot below), it seems like files I've downloaded shouldn't be getting automatically offloaded... But they are. Can you shed any light on why this might be?
- RichSuper User II
DV87 wrote:
Personally, I'd prefer if my Dropbox would never automatically offload files that I've specifically chosen to download.
Mark them as Available Offline and they'll never switch back to Online-only.
Based on my Smart Sync preferences (screenshot below), it seems like files I've downloaded shouldn't be getting automatically offloaded... But they are. Can you shed any light on why this might be?Make sure you've marked those files at Available Offline. If they started out as Online-only files, then they'll remain as such (or in the temporary state if you open them) until you mark them as Available Offline.
- yoyoyoyoyo27Helpful | Level 5
awful, the end of dropbox
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!