We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Darren S.1
8 years agoCollaborator | Level 10
The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
- 8 years ago
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
JedDinger
Helpful | Level 6
I believe that's an excellent theory. Your point that the wording is coy supports your claim that there are some legal issues at the foundation of the change. I would imagine that they are still in the process of trying to figure out a more practical solution to making the conversion, but until they figure out how to do it the current announcement is a stopgap measure.
Simone C.9
8 years agoCollaborator | Level 9
This thread has been marked by DROPBOX as SOLVED!
- cdysthe8 years agoCollaborator | Level 9
I have tried to use Google Photos and Drive. There's one problem that brought me back to Dropbox. There's an option to have your Google Photos pictures show up in a folder in Google Drive. They don't by default. I need that to be the case. However, that feature simply does not work. I spent a lot of time in the Google Photos/Drive forums and even on the phone with Google, but it still doesn't work. There's an endless thread regarding this on the Google forums. I went back to Dropbox because of that and now Dropbox is about to create their own mess. Where to next?
- Simone C.98 years agoCollaborator | Level 9
Please can everyone double post ie here but also in the new thread as this one is down as "solved" by DROPBOX and so no longer receiving attention:
- Rich8 years agoSuper User II
I have merged the two threads and will merge any new ones that are created as well. Creating duplicate threads will not accomplish anything here. Every comment being posted to this thread is being reviewed by Dropbox. THIS is the thread that they are watching. Starting a second (or third, forth, etc.) conversation in a new thread will only mean that Dropbox does not see all of your comments.
It is very common in cases like this for Dropbox to not respond often but they DO read every post made to a thread that they are watching, and they are watching this one (confirmed by my contacts within Dropbox). Continuing the conversation on this thread is your best option for making sure that Dropbox understands how you feel.
Also, this thread is marked as Solved so that the Dropboxer's reply would be brought to the top of the thread for all to see, because everyone knows that most people don't bother reading the entire thread of a multi-page discussion.
Please keep the discussion going (I agree with all of you here!), but please keep it isolated to this thread. Any additional threads will be merged into this one with no further notice.
Thank you.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!