You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Darren S.1
8 years agoCollaborator | Level 10
The Photos page is changing...
I've just seen the banner that says "The Photos page is changing on 30 June 2017 but your pictures will stay safe in your Dropbox account. Learn more". The gist is that they are removing the final re...
- 8 years ago
Hi everyone,
Thanks again for your continued feedback on our upcoming changes.
I wanted to let you know that we've heard your concerns about how difficult it is to preserve your album structures in Dropbox. Our engineers have created a simple album export tool to help make this process easier. It's available starting today at the following URL:
www.dropbox.com/photos/album_download
The tool will allow you to download your albums to your desktop as .zip files. Please note that you'll be downloading a new copy of your photos, not moving them, so the photos will still exist in your Dropbox in the original location you saved them.We hope this tool will help alleviate some of the frustration that some of you have reported in this thread. If you have any problems using the tool, feel free to contact us via www.dropbox.com/support.
Regards,
Richard
Charles L.5
Helpful | Level 7
I suspected this was in the offing when Dropbox sent out a questionnaire that was heavily focused on photos. I called Dropbox out in my responses, but apparently it is marching along.
As an IP lawyer who has seen a lot, I have 3 working theories as to what may be behind this move:
- Poor Business Judgment: Believing it failed to win over consumers with Carousel, Dropbox dropped it, and is convinced it must minimize photo services to be perceived as a "serious" business app. That, of course, is a false dilemma. There is little or no overhead cost in being both, and no value in driving its customers who like the photo service away.
- It’s a Contract Issue: Carousel appears to have been licensed, or there was no reason to drop it. It may be that there was a noncompetition clause that requires Dropbox to get out of the photo-specific business after a certain time.
- It’s a Patent Issue. The move to “we’ll just put your photos in a folder” has the smell of a patent holder threatening to sue over online photo storage, or perhaps photo album-sharing. I don’t know if that’s the case, but Dropbox’s approach could be a work-around, since obviously putting photos in folders is prior art.
Whatever is going on, Dropbox’s attempt at coy messaging on this demonstrates it is either inept at marketing or just doesn’t care. However, working oneself into a lather over changes one hasn’t seen yet is counterproductive. I’m willing to give Dropbox a chance to roll out a useful product: one that maintains automatic file uploads and viewing, and posting to outside services, since I use Dropbox for many other things. The UE is a bit ancient, but it has the virtue of being simple. If Dropbox fails to satisfy, the market will provide – it’s not the only cloud in the sky.
JedDinger
8 years agoHelpful | Level 6
I believe that's an excellent theory. Your point that the wording is coy supports your claim that there are some legal issues at the foundation of the change. I would imagine that they are still in the process of trying to figure out a more practical solution to making the conversion, but until they figure out how to do it the current announcement is a stopgap measure.
- Simone C.98 years agoCollaborator | Level 9
This thread has been marked by DROPBOX as SOLVED!
- cdysthe8 years agoCollaborator | Level 9
I have tried to use Google Photos and Drive. There's one problem that brought me back to Dropbox. There's an option to have your Google Photos pictures show up in a folder in Google Drive. They don't by default. I need that to be the case. However, that feature simply does not work. I spent a lot of time in the Google Photos/Drive forums and even on the phone with Google, but it still doesn't work. There's an endless thread regarding this on the Google forums. I went back to Dropbox because of that and now Dropbox is about to create their own mess. Where to next?
- Simone C.98 years agoCollaborator | Level 9
Please can everyone double post ie here but also in the new thread as this one is down as "solved" by DROPBOX and so no longer receiving attention:
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!