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Forum Discussion
Tech support on automations
So, here is a funny story.
A customer has dropbox and I have been trying to integrate his system with it. Notwithstanding the whole Oauth issue with tokens keep expiring AND pushing JSON in a WebRequest Body doesn't work well with Powershell anymore and you can't install it on Windows Server, I tried to utilize automations.
Everytime I tried to do an automation I get to the last step and the SAVE button is still disabled. So, they had me download and install DropBox Capture to show them what was happening. After the fourth day of them not coming up with a solution, Madison (Ticket #22857339) sent me a doctored image telling me that once I got to a certain point, hit the Save button, which was now somehow in blue. Now, I was tired and said that I would get to it in the morning, but something seemed off.
First, I went through the steps again, with of course no success. Then I played the video WHICH DIDN'T HAVE ANY IMAGES LOOKING LIKE THE ONE THAT SHE SENT BACK TO ME.
So my reply to her was:
Good morning Madison,
Well, you almost got me, but you didn't.
First, I went to both the video and watched it, and AT NO POINT WAS THE SAVE BUTTON BLUE.
Second, the whole thing with the keyword being shown up as an option with the ability to remove it -- the images with "invoices_" and an X -- doesn't appear at all and didn't appear at all either. That seemed highly suspicious to me.
What kind of shop are you running over there? The audacity to actually lie like this is something that I have NEVER seen before.
Hi zencop731,
😁 Are you sure Madison and you are talking for the same things? It sounds like Madison talks about Dropbox application (no any integration). There is "blue" link (not any button) containing debug info in a text temporary file if application crashes. Most probably Madison invited you to send that information. Did you explain clearly that you don't talk about the official Dropbox application, but for integration you're working on? 🧐
Anyway, since some time (already long time) all access tokens are short lived and expire after some time (typically 4 hours). For long term access you need to drive "offline" access (i.e. refresh token). This token cannot be used in regular API calls (i.e. it's NOT drop in replacement of the access token), but let you regenerate access token ("refresh" it) when it's going to expire or already expired. If you use supported Dropbox SDK, just proper client object initialization is enough (the SDK takes care for the rest), otherwise you need to trace access token validity and refresh it whenever needed. Take a look here for example how OAuth works.
Hope this helps.
