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WilsonSemilio's avatar
WilsonSemilio
Helpful | Level 6
2 years ago

SVG Files Rendering Black Shapes Instead of Proper Thumbnails

Is anyone else experiencing this issue/bug with SVG's displaying only black shapes instead of the proper thumbnail showing the actual illustration? https://www.dropbox.com/s/k5q7jivtjkmat49/SVG%20p...
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  • Megan's avatar
    Megan
    2 years ago

    Hi SukhaAvirati, thanks for the added info! 

     

    This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. 

     

    Thanks!

SukhaAvirati's avatar
SukhaAvirati
Explorer | Level 4

I am having the exact same issue.  Here are a couple examples where the image is a solid black in Dropbox, but the original file shows black and white or simple color

 

 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey SukhaAvirati,  could you clarify if you're having issues with previewing your SVG files only on the website or if this happens in the mobile app as well? 

 

How large are the files in question? 

  • SukhaAvirati's avatar
    SukhaAvirati
    Explorer | Level 4
    2 years ago

    This happens regardless of viewing via web or app, with files ranging from 3KB - 115KB

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi SukhaAvirati, thanks for the added info! 

       

      This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this. 

       

      Thanks!

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