You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

saguilar2012's avatar
saguilar2012
Explorer | Level 3
6 years ago

Some of my files show up as zero bytes

When I save file, the file will appear in my DropBox, but when I open it the file is completely blank or only kept an older version of the document. I realized some of these "saved" items are being s...
Preview
Restore
  • Jay's avatar
    Jay
    6 years ago
    If it is still syncing, then it means that it isn’t up to date yet.
     
    I’d recommend waiting until all your files have finished syncing before attempting to open those files.
     
    If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey elainemorrison, thanks for reaching out to us and sorry to see you're having trouble.

 

Are you seeing this in the Dropbox folder on your computer or in your online Dropbox as well?

 

Which macOS version are you using and which version of Dropbox?

 

You can see the Dropbox version, if you hover your mouse over the Dropbox icon in your menu bar.

elainemorrison's avatar
elainemorrison
Explorer | Level 3
3 years ago

Hi @hannah

 

When I go to Dropbox in finder on my Mac it says zero bytes.  When I try to attach photos to email in Gmail it shows that they have zero bytes.

 

How do you tell the when using the online version of Dropbox what the bytes are?

 

I'm using Mac OS Monterey version 12.6

 

I'm not able to see what version of Dropbox I'm using.  The article you attached doesn't open when I click to see instructions on how to find it on Mac.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for getting back to me, Elaine. 

     

    I'm able to open the article on my end, can you try again and let me know what you see?

     

    In any case, to see the version of Dropbox, you need to hover over the small Dropbox icon in your menu bar, at the top of your screen, by the WiFi icon.

     

    Also, are the files in question currently set to 'online-only?

     

    If you right/control click on them and switch them to 'available offline', do you see the same behavior?

    • elainemorrison's avatar
      elainemorrison
      Explorer | Level 3
      3 years ago

      Hi Hannah,

       

      I'm using version 159.4.5870 of Dropbox and it says the latest version.

       

      Can you please be more specific with instructions on where to find out if photos are available online or offline?  There's the icon up by the wifi, there's an icon underneath my search bar, and I can find photos in my Mac Finder.  It's all very confusing to me.  Where do I right-click to find this information?  Loom videos are a fantastic idea for explaining your platform if that's a possibility.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!