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Forum Discussion
Tiffanie1
4 months agoExplorer | Level 3
Some files cannot be opened in computer.
I cannot open some files in my computer. It's exactly the same "jpg" files which I synced in the past. The files are definitely not corrupted because they can be viewed on my iphone but just not the ...
Tiffanie1
Explorer | Level 3
It happened to a lot of files, even the older ones after I migrated to a new computer. I am viewing with Windows Explorer, which I have installed Dropbox in it (presume it's Dropbox desktop APP). There's no error message and the file kept hunging up cannot be opened. However, some other files can still be seen. All files are working properly on Dropbox iphone.
Megan
4 months agoDropbox Staff
Hey Tiffanie1, if you visit your account online, I'm assuming that the files preview there without an issue, is that so?
Would you mind trying to temporarily quit the app and try to open the files while the app is still closed? Do you get the same results?
- Tiffanie14 months agoExplorer | Level 3
Yes, you're right. The files can be viewed on line via the web login.
May I know how to temporarily quit the APP? It's installed in my "Windows Explorer" already.
- Rich4 months agoSuper User II
Tiffanie1 wrote:
May I know how to temporarily quit the APP? It's installed in my "Windows Explorer" already.
Click the Dropbox icon in your system tray, then click your avatar in the top-right corner and select Quit.
- Tiffanie14 months agoExplorer | Level 3
ok, "Quit" and also restart computer. However, it remains the same.
I even cannot transfer the file between folders - "There's an error occuring, cannot move the file..."
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