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Tiffanie1's avatar
Tiffanie1
Explorer | Level 3
2 months ago

Some files cannot be opened in computer.

I cannot open some files in my computer. It's exactly the same "jpg" files which I synced in the past. The files are definitely not corrupted because they can be viewed on my iphone but just not the ...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey there, Tiffanie1, thanks for posting here! 

 

Does this happen with all of your .jpg files? 

 

Also, just to make sure we're on the same page here: do you use our desktop app to preview your content, or our website? What error do you get on your end? 

 

Let me know more, and we'll take it from there! 

  • Tiffanie1's avatar
    Tiffanie1
    Explorer | Level 3
    2 months ago

    It happened to a lot of files, even the older ones after I migrated to a new computer. I am viewing with Windows Explorer, which I have installed Dropbox in it (presume it's Dropbox desktop APP). There's no error message and the file kept hunging up cannot be opened. However, some other files can still be seen. All files are working properly on Dropbox iphone.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey Tiffanie1, if you visit your account online, I'm assuming that the files preview there without an issue, is that so? 

       

      Would you mind trying to temporarily quit the app and try to open the files while the app is still closed? Do you get the same results? 

      • Tiffanie1's avatar
        Tiffanie1
        Explorer | Level 3
        2 months ago

        Yes, you're right. The files can be viewed on line via the web login. 

         

        May I know how to temporarily quit the APP? It's installed in my "Windows Explorer" already.

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