Learn how to make the most out of the Dropbox Community here 💙.
Forum Discussion
Scrolling folders in mobile app
It used to be that you could quickly access folders using the alphabet down the side in the mobile app. This has been changed. Now, if you tap any of the letters you are taken straight to the bottom ...
Walter
Dropbox Staff
Dropbox StaffHey Simonp0123, sorry to hear you're having issues with this.
Can you please clarify your device's OS and the version of our mobile app installed there as well?
Have you cleared the app's cache since you first noticed this issue?
Let me know and we'll take it from there.
- Hi Walter
I’m using iOS 15.7 and the latest version of the app. This problem has persisted for for maybe a couple of years (at least one year, anyway). I haven’t cleared the app’s cache so I’ll give that a go. - Clearing the cache doesn’t make any difference
- Hi Walter
I’m not going through all this again. I e explained it several times now. I’ve gone through all the suggestions several times as well. The issue is that Dropbox developers have removed the ability to tap the letters of the alphabet to quickly access folders lower down. For example, if I want to go the a folder beginning with M, I tap M but I’m taken straight to the bottom, to Z. Even if I tap B I’m taken to Z. This feature needs to be reinstated. It has nothing to do with my phone. I’m fed up with having to trawl through hundreds of folders to get to the one I want. I’m also tired of trying to explain the issue. Dropbox used to work very well for me but now it doesn’t.
