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Forum Discussion

GMo1's avatar
GMo1
Helpful | Level 5
6 years ago

Why is my .mov audio out of sync when streaming from Dropbox?

So I make a Quicktime video in protools.Quicktime plays back in sync.I upload to Dropbox,email link..Quicktime plays back way out of sync when streaming from Dropbox via email link?  If I download Qu...
Download
Sync
  • Mark's avatar
    Mark
    6 years ago

    The website is only ever intended as a preview and for best results it needs downloading, but, you could try logging a ticket with support with examples of the links/files to www.dropbox.com/support and then track at http://dropbox.zendesk.com

rbmusic78's avatar
rbmusic78
Explorer | Level 4

Hi i am experiencing the same frustrating problem. I reached out to technical support and was told that my query can only be handled by the Help Center or community forums and they were closing my ticket without getting further information to an important issue that is clearly unresolved for many of your customers. I am trying to communicate with directors and sound designers and this issue is holding up the project. Please can someone reach out asap and advise how to proceed.

 

It should also be worth noting that i also use Google Drive and have never 1) never experienced these kinds of issues and 2) been ignored when trying to bring any issues to their attention. 

 

Thanks 

jakeviator's avatar
jakeviator
Helpful | Level 6
5 years ago

Same problem here, submitted over chat earlier. Exported a .mov video from Pro Tools and audio is out of sync in Dropbox Preview in Safari, Chrome, iOS and Dropbox Mobile App. After download, audio is back to normal on local drive. Tested by several others on different computers, in different states.

 

Codec of video is listed as "Timecode, Linear PCM, H.264" in Get Info.

 

Mac Mini 2018 10.14.6

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for nudging us, rbmusic78 and jakeviator. 

     

    It could be affected by the codec. If you've already tried downloading it locally and it plays normally, could you try converting the video to a different file type and upload it to the website again?

     

    Let me know how it goes - thanks!

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