You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
pamchromebook
2 years agoExplorer | Level 3
Slow opening of Dropbox files on a new Chromebook
I switched to a chromebook this month from a pc. I use dropbox for all my storage. I have setup dropbox in my folders and get to my dropbx files. but they open very slowly. I have also used google...
- 2 years ago
I know this is an old post but I was having the same problem on my ASUS Chromebook (2022 version) and found a way to make the files load faster and appear with thumbnails. First, I deleted and reloaded the Dropbox App in order to assure I had the most recent version. I then went into the App Info Settings and set it to open in Dropbox instead of the default Chrome Browser setting. These simple steps seemed to have solved the problem for me and I hope it does for you or anyone else who stumbles across this post as I did.
Jay
Dropbox Staff
Hi pamchromebook, are the files in Dropbox stored locally on the device, or are they online-only, meaning they have to be downloaded each time?
pamchromebook
2 years agoExplorer | Level 3
Online only
- Jay2 years agoDropbox Staff
Are you able to mark them as offline, so that the files are locally stored and thus faster to open?
- pamchromebook2 years agoExplorer | Level 3
Sorry, no
This is a chromebook it has limited memory and is meant to use cloud only
- Nancy2 years agoDropbox Staff
pamchromebook, is it possible to make just a few files offline (that are small in size), and then try to access them again? This will help us isolate the issue more.
Thanks!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!