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woofwear's avatar
woofwear
Helpful | Level 5
6 years ago

Previews of CMYK files that look the wrong colour

Hi, I've uploaded to CMYK files to my dropbox so that clients can download them and use them in print catalogues etc. However, in the preview the colour looks nothing like the colour in the file. I...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hi woofwear - welcome to the Dropbox Community!

Can you please check if you get the same results after clearing your browser's cache and on an incognito window or even another browser (with no extensions or plugins running)?

In case you still see the same, could you let me know if you're noticing this for all the files of this type?

A screenshot would also help so please feel free to attach one in your next response.

Thanks! 

woofwear's avatar
woofwear
Helpful | Level 5
6 years ago

Hi,

Thanks for your reply. I have tried clearing the browser's cache and the incognito window and it still looks the same. I have attached a screenshot for you. Not all the files I uploaded look wrong just a handful of the files. I can't try it on a new browser today because I need the admin password from my boss to download it and he is currently on holiday.

Thanks Kate

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    I see, thanks for the screenshots and the additional information Kate - it's much appreciated. 

    As I'd love to have a further look into this, can you send me a shared link to one of the files that's showing this behavior so I can test it out on my end? 

    Thanks! 

    • woofwear's avatar
      woofwear
      Helpful | Level 5
      6 years ago

      Hi 

      Thank you. Here is a link to one of our products that I'm havving trouble with.

       Ultra Violet Saddle Cloth 

       

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for the example link woofwear! 

        I think this might be caused by the file's resolution (what device did you take these photos on?) but to be able to get a more concrete view of the matter at hand, I'd like to bring this under the attention of our experts.

        Would you mind if I used the email address that's connected to your Community's profile to reach out so we can work on this internally? 

        Let me know here when you get the chance and we'll take it from there.

        Great job by the way :grin:

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