You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

nick1803's avatar
nick1803
Explorer | Level 3
2 years ago

Huge problem with Dropbox corrupting .pdf files.

Last week  .  Our offices started experiencing problems with dropbox.  We would drop PDF files into folders and five minutes later they are corrupted.  We have tried clearing our cache.  We have trie...
Dropbox Plus
Error Messages
Preview
nick1803's avatar
nick1803
Explorer | Level 3
Is this my Norton? I am running a total scan right now before uninstalling it
nick1803's avatar
nick1803
Explorer | Level 3
2 years ago

I just removed norton and the same thing is going on.  

 

How do I even use this product at this point?

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in here, nick1803!

     

    Can you also try from a private browsing/Incognito window and let me know what happens?

     

    Also, please check and make sure that you're using the most recent version of your browser (please let us know which version it is as well).

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!