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Forum Discussion

mcganty's avatar
mcganty
New member | Level 2
8 years ago

How many years until Dropbox will fix offline files being unaccessible

I see via Google that many people continue to share having this problem. When I update my offline files, they're usable for about 24 hours and then they are no longer accessible. So for example, if y...
Mobile
  • Jane's avatar
    Jane
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

rwpallegama's avatar
rwpallegama
New member | Level 2

Accessing the offline content when you are really offline is, in Dropbox, when the offline file is previewed, touch the "three small buttons (ooo)" on the top right hand corner, then select Export, then "Open in" and then slect the relevant app. It is done.

PeeDub's avatar
PeeDub
Helpful | Level 5
8 years ago

Thanks for the tip, but that's not relevant. I'm using the iPhone version which doesn't have the three small 000's (it's the latest Dropbox app as of Oct 2017 with iOS 10.3.3).  Most are my issues should be trivial to find answers for, but they certainly don't seem that way when I trawl the FAQs and this forum. For example:  I have specified NO folders are to sync.  That's zero syncing, thanks.  Yet, my OFFLINE folder keeps getting synced (?) and there seems to be no way to stop it. So much for keeping an archival version of a file... it gets overwritten by Dropbox whether I like it or not. I'm happy to acknowledge my lack of complete knowledge of the DropBox 'system'... I just don't get the notion that "OFFLINE" means OFFLINE, KINDA. Is this system intuitive: No.  Is it foolproof: No.  Is it cumbersome: Yes.  Do I pay a decent subscription: Yes.   Am I happy: Make an educated guess.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hey PeeDub, sorry to hear that you're feeling this way. 

     

    In order to proceed to resolution on this matter, I'd have to advise you to update your iPhone's operating system to the latest available version (11.0.3). Moreover, can you make sure that you've installed the latest Dropbox mobile app (70.2)? This way, you'll make sure to get all fixes that have been implemented on the latest updates.

     

    I hope this is helpful to you & you get the issue you've experienced with your Offline files fixed. Keep me updated on the progress here & I'll do my best to follow-up! 

     

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