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Forum Discussion
Extremely slow downloads and views
I have an extremely fast gigabit connection, and can download from most websites at near about 100MB/s. However, when I try to download folders from Dropbox, it barely downloads at 1 MB/s if I'm luck...
Megan
Dropbox Staff
Dropbox StaffHi Gene Wayne, and just to clarify, you've noticed these slow uploads mainly with the app, or the website too?
Have you tried using a different network -if possible- just to track the behavior there?
Megan Dropbox App, Dropbox Web and Dropbox Transfer do not load faster than 30 Mbps. Only Dropbox Replay uploads my footage well, 80–100 Mbps.
Okay, I'll try to check elsewhere. Right now I'm working at a desktop workstation, but I'll figure something out.
- Megan
Hi HREP, thanks for the ticket number reference!
I was able to locate your ticket, and I can see that the advanced agents are working with you on this case, in order for you to come to a conclusion. And hopefully find what's triggering the situation that you mentioned.
Also Gene Wayne, it'd be amazing if you could check that, just so we can exclude this possibility too. However, if the issue remains, I would suggest that you contact our Support team directly.
They have access to more account-specific info, and they'd be able to check a few things with you. If you don't have a paid account, let me know and I'll open a ticket on my end for you.
Thanks!
Megan Thanks for the answer, I have a paid account and I'll write to tech support.
