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Forum Discussion
Dropbox stuck downloading to Windows
I've had a problem for the past few weeks with Dropbox no longer successfully downloading (syncing) from the server to my Windows 10 computer; it is somehow stuck or blocked and "Downloading 34 files...
Hannah
Dropbox Staff
Dropbox StaffHey BobP45, thanks for bringing this to our attention.
The advice you got from our support team about the number of files in your Dropbox folder is super valid.
So, I would definitely suggest you use selective sync to remove some folders and bring down the file count, to see if that helps.
Do let me know how it goes and we'll take it from there.
The advice you got from our support team about the number of files in your Dropbox folder is super valid.
So, I would definitely suggest you use selective sync to remove some folders and bring down the file count, to see if that helps.
Do let me know how it goes and we'll take it from there.
Thanks Hannah, I'll give it a try. Would the effect be the same if instead of selective sync, I right-clicked on a large folder and selected Smart Sync->Online Only?
I have a smaller laptop where I use Smart Sync for all of Dropbox, and with "Save hard drive space automatically" enabled, and it works fine with all those files.
The problem is on my main desktop computer where I have plenty of disk space, so I wanted to have everything stored locally there. And if all the files are not stored locally, it affects my online backup service and backups to external drives. I like to have multiple backups all over the place Lol. So I may need to think over my concept of which files I really need to have on Dropbox if it can't handle all those files.
Anyway I'll give one of those methods a try to see if it helps, thanks again.
- HannahThanks for the update here.
I do understand where you're coming from.
Indeed, these two features differ, in the sense that selective sync will remove the files from the Dropbox folder completely.
Whereas, making a folder online-only will just stop it from taking up space in your hard drive, but it will still appear in the Dropbox folder.
If you can just try it out, and let us know, that'd be awesome!Ok, with Selective sync I deselected the entire "My Pictures" folder under Dropbox, which had 65 GB and over 65,000 files. That folder is now gone from my computer. After Dropbox finished, it was still "Downloading 38 files...", the same as before with a couple added from my laptop. It is still unable to download any files from the server to local storage in my Dropbox folder, it just keeps trying forever. I also restarted Windows, but the problem remained. Oh, I just realized this was not a folder to which Dropbox had been trying to download, maybe I should try de-selecting one of those? Will do that later today.
I'd be happy to try any other suggestions to get this problem fixed. Does Dropbox have any troubleshooting tools for the user such as a logging or debugging facility I can enable? That would possibly help to find out why Dropbox can't store the files. (BTW Dropbox is enabled for both private and public networks in my Windows Defender Firewall.)
Thanks, Bob
