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Forum Discussion
Dropbox says another user is viewing/editing a file, but he is not.
When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.
I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.
I have the same symptom in that Dropbox incorrectly says an unsaved version of a file exisits, but the file has been saved and closed by the person it identifies. This just started yesterday.
How does one stop and restart the sync process? (I don't have a Dropbox icon in my system tray - maybe because of a 20 GB Dell offer Dropbox Tray icon, which I didn't need since I already have a popaid 1 TB subscription to Dropbox - and which I uninstalled just now.)
If posisble, please replt yo [personal information removed by moderator for security reasons]
I've tried to attach a png of the incorrect message, but it appears to have casued "an unexpected error".
We also have had this error messages starting just over a week ago. Very annoying and each time it is a false alarm. How can we avoid it please? Thanks
- Jane
Dropbox Staff
