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sashafree's avatar
sashafree
Explorer | Level 3
2 years ago

Downloads disabled feature not working

I have my downloads disabled for a shared link. Whenever I test the link being shared to another email, the download option is still there and able to be used. I pay to use this feature on dropbox, a...
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Shared Links
  • Kristen_Support Engineer's avatar
    Kristen_Support Engineer
    8 months ago

    Hello everyone,

     

    Thanks for reporting this issue. We pushed out a patch to address the unexpected behavior and were able to verify this fix ourselves just now.

     

    Please do reach out to our Support Team with details if the issue seems to persist for you and we're happy to take a look!

     

    Thanks,

    Kristen

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi sashafree, let's jump right into this! 

 

Just to confirm, are these the steps you follow on your end, to disable the downloads on your shared link? 

 

Can you create a test shared link, and apply the same settings there, just to check if the same behavior applies there?

 

Keep me posted!

This is J's avatar
This is J
Explorer | Level 4
8 months ago
@megan I am another one who followed all directions to disable downloads to no avail. I've logged in under a 2nd acct on a different computer, and it still gave me the ability to download the files. I agree with the other on the post who said, we pay to have these security options and it sucks that they don't work.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi This is J, the option to disable downloads is only for shared links when you're not signed into any account. Are you certain that you're creating a link to the file?

     

    If you share a folder or file directly, then this is a different process since the files can be synced to your machine.

    • This is J's avatar
      This is J
      Explorer | Level 4
      8 months ago
      Yes. I came to that realization after running a few tests on my own. It would be great to be also limit downloads for the specific people you share a file or folder with so you know exactly capable viewing the content shared. The link may prevent downloads but anyone can still view the content who receives the link. We should be able to control who views and downloads our content. I'm downgrading my plan now because that is what I thought I was receiving by upgrading...Full control of who and how one can access my content.
      • BenDBX's avatar
        BenDBX
        Icon for Community Manager rankCommunity Manager
        8 months ago

        Hi Everybody,

         

        Thanks for reporting this. We are aware that some users experiencing in issue in which downloads are disabled via the link settings, but this setting isn't persisting. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

         

        Thanks,

        Ben

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